Engagment -Monitor Drivers' Performance
Once you have achieved strong adoption for the app, you can begin working towards the next goal: improving driver performance. The aim of this stage is to achieve "zero safety alerts" and "zero red drivers".
As you work towards these goals, you will be using GreenRoad tools to monitor for alerts and identify "red" drivers, and using the data as the basis for coaching your drivers. Most fleets find that driver scores improve rapidly when drivers see their own performance and receive support and guidance from management.
1. Monitoring for alerts:
When you first deploy the system, you will set up the event thresholds above which you want to receive alerts. As part of the process, you will define how you want to receive notices about alerts - whether via email, ToDo lists and /or SMS's.
Once you set up these policies, you will be informed automatically about any alerts that your drivers receive.
When you are ready to begin working to improve driver performance, the first step is to monitor for ongoing alerts. You can see a full list in the 'Alerts Log' report under the Reports tab in GreenRoad Central™. Run the report once every few days, or schedule it to be sent to you automatically, and look it over to help you plan your discussions and interventions. If you want to focus on a particular safety issue (for example, "Braking"), go to Trip History and filter it for the specific event type. You can further investigate any particular incident by continuing to drill down into an event details - including watching video documentation if you have GreenRoad VideoSense Pro™ installed.
Once you are informed with the details, you can reach out to the driver for a discussion and to reach conclusions about how to avoid such events in the future.
2. Monitoring "red" drivers:
To identify your "red" drivers, look through the 'Drivers Safety Summary' report under the Reports tab in GreenRoad Central™. You can run it online, or have it sent to you every few days using the 'Schedule' option. Filter the report for "red" drivers using the Safety Level filter.
The report will display all of your drivers with red safety scores for the last 7 days. For each driver, check the score, the amount of time and distance driven, and the number of events. Look for the the safety event category that is most problematic for each driver. Then call them in for focused training and tips for addressing these issues.
An alternative method for receiving this information is via the Dashboard's 'Safety Level Distribution' widget. A click on widget's number of red drivers will take you to the Drivers List under the Safety tab. The list can be downloaded from there using the download icon above the table.
You can also use the 'Weekly Driving Behaviour Insights Pack' report to investigate driver safety trends. It compares current week results with average results of the last 4 weeks, highlighting any exceptional movements.
Note: for further explanation of these reports, please refer to the Report Information sheet.
Each line on the report represents a single driver. Cells are colored red if the score or number of events in a category increased during the last week as compared to the previous 4 weeks. The number in the cell is the amount of change compared with the average.
Note: To see more data about the report, please use the next presentation.
For each driver, identify which categories are most problematic, and focus on them first. Then, continue to monitor them to determine if their performance is improving.
Remember that red driving is not necessarily a sign of an uninvested employee. There are several reasons drivers / team members might have difficulty achieving a green record:
They don’t understand how to use GreenRoad and need further education on the in-vehicle or online system.
They haven’t learned the fundamentals of safe driving (i.e. how to take a turn smoothly; how to brake correctly, etc.) or fuel efficiency (i.e. when idling is and isn’t appropriate) and need more coaching and/or a model to follow.
They are not being given adequate time to reach their destinations and are speeding or driving recklessly to ensure customer expectations are met.
It’s rare that an employee drives recklessly due to insubordination, so be sensitive to the feedback that the red driver gives you. Try to pinpoint the problem so you can invest adequate resources in finding a solution.
Companies that reward drivers for good performance have better long-term success at keeping drivers engaged and enthusiastic.
Below are some examples of reward schemes that GreenRoad customers have employed successfully in the past. All reward schemes require drivers to have logged in with their driver identification on every trip.
Lowest scoring driver in calendar month – cash / voucher
All green drivers with a minimum number of driving hours – entry into a prize drawing
Drivers with a low safety score - receive extra points on their yearly evaluations
Most improved driver in a calendar month – receives a prize
Monthly accrual of “Green Points” paid in December – cash / voucher
Each year, GreenRoad awards Fleet Elite status to drivers around the world who have demonstrated sustained excellence in driving performance and safety. Fleet Elite drivers receive an official recognition of achievement and a professional credential that serves them throughout their career.