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VideoSense Pro troubleshooting for customer when missing video or offline camera  

 

 

If you suspect a faulty camera, from either the GreenRoad fault report, or any other source, you should follow this step before open a case to GeenRoad Support

 

  • Workflow to follow before opening a case: 

  1. Powering up and connecting to Camera​ 

  2. Check the live video for all camera channels. 

  3. If there is no live video  

    1. Check cable connectivity (remove and connect all the cables) 

    2. Open case for support/implementation on HW issue 

  4. If there is a live video 

    1. Connectivity issue (sim capacity exhausted) , open a case to support 

 

Powering up and connecting to Camera​ 

  • Start the vehicle and wait until:​   

  1. Camera powers – (1) is steady Green.​ 

  2. Wi-Fi turns on – (5) is steady Green.   

 

 

 

 

 

 

 

 

 

Open laptop​ 

  1. Click “Wi-Fi” connections ​ 

  2. Connect to ST-XXXXX (XXXXX depends on Camera SN) Open the IE browser on the computer and enterhttp://192.168.240.1/​ 

 

Note – out of the box, the Wi-Fi turns off after 3 minutes.​ 

If the Wi-Fi light goes off, please re-connect the power wire.​ 

 

Check the live video for all camera channels. 

​ 

Click on Live View, after opening the browser and enter http://192.168.240.1/​ 

Check that there is live video for all the active channels from the camera (ADAS,DMS) 

If there is no Live video (from one or more channels -depending on the number of channels supported, the default is two channels) 

Check cable connection – remove and insert all cable connections to validate that all cables are properly connected.  

 

If there is still no live video 

Open a case to support, with a description of the following action. 

 

If there is a Live video 

Open a case to support, with a description of the following action. 

KNOWLEDGE CENTER

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