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KNOWLEDGE CENTER

VideoSense Pro troubleshooting for customer when missing video or offline camera  

 

 

If you suspect a faulty camera, from either the GreenRoad fault report, or any other source, you should follow this step before open a case to GeenRoad Support

 

  • Workflow to follow before opening a case: 

  1. Powering up and connecting to Camera​ 

  2. Check the live video for all camera channels. 

  3. If there is no live video  

    1. Check cable connectivity (remove and connect all the cables) 

    2. Open case for support/implementation on HW issue 

  4. If there is a live video 

    1. Connectivity issue (sim capacity exhausted) , open a case to support 

 

Powering up and connecting to Camera​ 

  • Start the vehicle and wait until:​   

  1. Camera powers – (1) is steady Green.​ 

  2. Wi-Fi turns on – (5) is steady Green.   

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Open laptop​ 

  1. Click “Wi-Fi” connections ​ 

  2. Connect to ST-XXXXX (XXXXX depends on Camera SN) Open the IE browser on the computer and enter http://192.168.240.1/​ 

 

Note – out of the box, the Wi-Fi turns off after 3 minutes.​ 

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If the Wi-Fi light goes off, please re-connect the power wire.​ 

 

Check the live video for all camera channels. 

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Click on Live View, after opening the browser and enter http://192.168.240.1/​ 

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Check that there is live video for all the active channels from the camera (ADAS,DMS) 

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If there is no Live video (from one or more channels -depending on the number of channels supported, the default is two channels) 

Check cable connection – remove and insert all cable connections to validate that all cables are properly connected.  

 

If there is still no live video 

Open a case to support, with a description of the following action. 

 

If there is a Live video 

Open a case to support, with a description of the following action. 

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This feature gives you greater control and flexibility over the download of video clips from your in-vehicle cameras, helping you manage and optimize your monthly SIM data consumption.

 

What This Feature Allows You to Do

With Video Download Rate Limiting, you can customize a policy that limits the number of video clips downloaded within a defined period of time.

 

Key Benefits

  • Prevent Unexpected Data Usage Set clear limits to ensure your camera’s SIM usage stays within your planned data package.

  • Full Flexibility You decide how many clips can be downloaded and over what time window.

  • Visibility Into Data Consumption View the estimated monthly data consumption (30-day forecast).

 

Default Settings

By default, Video Download Rate Limiting is disabled.

The feature becomes active only after you enable it and define your desired policy.

 

How to Access the Video Download Rate Limiting

  1. Log in to GreenRoad Central with your credentials.

  2. Open the Administration tab in the main navigation menu.

  3. Select Policy from the dropdown menu.

  4. Navigate to the Video tab.

  5. The Video Download Rate Limiting section will appear with configuration options

 

If you’d like assistance configuring this feature, our Support team will be happy to help.

 

Note

The limit on the number of video clips is applied chronologically, based on the order in which clips arrive. The system checks each request according to your Video Download Control policy, and only allows downloads until the defined limit for the selected time period is reached.

GDPR

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